Subscription, cancellation and refund terms
These apply only when you buy a paid digital feature from EzyFlat.
Effective date: [DATE] · Version 1.0
1. Seller and scope
These terms apply where [OFFICIAL LEGAL COMPANY NAME] (“EzyFlat”) is identified at checkout as the seller of a paid subscription, promoted listing, early-access package or other digital feature. Where a third party is the seller, checkout will identify that supplier and its terms will apply.
2. What you purchase
Before payment, checkout must show at least:
- Product/plan name: [PRODUCT NAME].
- Exact features and limits: [FEATURES, LIMITS, SURFACES AND ANY FAIR-USE LIMITS].
- Total price including VAT: [PRICE AND VAT TREATMENT].
- Billing frequency: [MONTHLY / ANNUAL / ONE-OFF].
- Activation time: [IMMEDIATE / WITHIN A STATED PERIOD].
- Duration: [FIXED TERM OR INDEFINITE WITH RENEWAL].
The checkout description and purchase confirmation control for the specific product.
3. Activation
The feature activates [EXACT TIMING AND TECHNICAL ACTIVATION TRIGGER]. You will receive confirmation showing the product, price, duration and main instructions. If activation fails, contact[SUPPORT EMAIL]; you will not be charged for a service that was not delivered.
4. Automatic renewal
Automatic renewal applies only where clearly disclosed before payment. Checkout will state the renewal date, frequency and price. [DECISION: AUTO-RENEWING SUBSCRIPTIONS OR ONE-OFF PACKAGES ONLY]. Material price or benefit changes will be notified in advance with an opportunity to cancel before the new charge.
5. Cancellation
Cancel through [PROFILE PATH / BILLING PORTAL / EMAIL] without disproportionate steps. For a renewing subscription, cancellation stops future charges and normally takes effect at the end of the paid period unless checkout or mandatory law provides otherwise.
6. Upgrades and downgrades
Upgrade: [IMMEDIATE ACTIVATION AND PRORATION METHOD]. Downgrade:[EFFECTIVE DATE AND TREATMENT OF REMAINING CREDIT/BENEFITS]. The next charge must be shown before the change is confirmed.
7. Failed payments
A failed payment may be retried [NUMBER AND TIMING OF RETRIES] and you will be notified. Access may be restricted after [GRACE PERIOD], without affecting mandatory rights or lawful claims. No unfair failed-payment fee will be imposed.
8. What happens when it ends
On expiry or cancellation, the paid feature ends [EXACT TIME]. The basic account and listings remain subject to the general Terms unless the feature was required for publication.[ADD RULE FOR FEATURED LISTINGS, SAVED DATA AND DOWNGRADE].
9. Featured placement
Featured or sponsored placement increases visibility only on the surfaces and for the period described at checkout. It does not guarantee impressions, enquiries, booking, tenancy, revenue or a fixed position where ranking also depends on filters, availability or other factors.
10. Refunds
In addition to mandatory consumer rights, a refund may be provided where the feature was not activated, a charge was duplicated or incorrect, or a serious technical failure materially prevented use.[FINAL POLICY: REQUEST DEADLINE, EVIDENCE, PARTIAL REFUNDS AND PROCESSING TIME].
11. Consumer withdrawal rights
Where applicable, a consumer may have 14 days to withdraw from a distance contract. If the consumer expressly asks performance to start during that period and withdraws before completion, a proportionate amount may be due for what was supplied. Loss of the right after full performance or immediate supply of qualifying digital content applies only when the legal conditions are met, including prior express consent, acknowledgement of the consequence and contract confirmation.
Checkout must use a separate, unticked choice where required:[EXACT IMMEDIATE-PERFORMANCE REQUEST AND ACKNOWLEDGEMENT — GREEK COUNSEL REVIEW].
12. Support and complaints
Send the account email, product, date and payment reference to [BILLING/SUPPORT EMAIL]. This does not limit any right to complain to a competent authority or use the courts.