Safety, scams and reporting

EzyFlat is not a guarantee

EzyFlat helps users publish listings, communicate and organise viewings or requests. We do not guarantee any user’s identity, authority, honesty or conduct, or any property’s existence, condition, safety, legality or accuracy. A host declaration is not an independent verification of legal title.

Before paying or signing

• Inspect the property personally or through a trusted representative.
• Verify the host’s identity and authority to offer the accommodation.
• Check the address, condition, room, bills, deposit and availability.
• Use a clear written rental or accommodation agreement and keep a copy.
• Do not pay because someone claims EzyFlat guarantees or insures the transaction.

Possible scam signals

• Pressure to pay immediately or before seeing the property.
• Requests for cryptocurrency, gift cards, unreceipted cash or an untraceable transfer.
• An implausibly low price, inconsistent details or refusal of a viewing/video call.
• Pressure to leave EzyFlat immediately or send passwords, banking information or documents without a clear reason.
• A beneficiary name or bank account that does not match the host without a credible explanation.

How to report

Until dedicated report buttons are available, email contact@ezyflat.com with the subject “Safety Report”. [BEFORE LAUNCH: add dedicated reporting form/buttons and monitored inbox].

• Listing: include the listing URL or ID and explain what appears unsafe, misleading or unlawful.
• Profile: include the profile name/link and the relevant events.
• Message: include the conversation ID, date and an unedited screenshot.
• Illegal content: identify the exact content, its location and why it is allegedly illegal.
• Copyright or privacy: identify the affected work/data and, where needed, evidence of your connection to it.

For immediate danger, threats or suspected crime, contact the competent authorities first.

What EzyFlat may do

We may request information, preserve relevant evidence, limit visibility, remove content, restrict features, suspend or close an account, and cooperate with competent authorities where lawful and necessary. The response depends on the nature, credibility and urgency of the report.

Challenging a decision

If your content is restricted or removed, or your account is suspended, request review at contact@ezyflat.com with the subject “Appeal”, identifying the decision and why you believe it is wrong.[BEFORE LAUNCH: define appeal inbox, deadline, human review and decision logging].