Terms of Service

Effective date: [ADD EFFECTIVE DATE] · Version 1.0

These Terms govern your use of EzyFlat. EzyFlat is operated by [OFFICIAL LEGAL COMPANY NAME], with registered office at [REGISTERED ADDRESS], G.E.MI. number [GEMI NUMBER] and VAT number[VAT NUMBER] (“EzyFlat”, “we”, “us”). Contact: [SUPPORT EMAIL]. Legal notices and notices of allegedly illegal content: [LEGAL EMAIL]. Privacy matters: [PRIVACY EMAIL].

1. Acceptance and eligibility

By creating an account, publishing a listing or otherwise using the Platform, you agree to these Terms and the policies incorporated into them. You must be at least 18 and legally capable of entering contracts. Where accommodation is sought for a minor, a parent or legal guardian must act in their own name.

2. EzyFlat’s role

EzyFlat provides technology for publishing and discovering listings and messaging between users. You can propose a day and time for a viewing; this is delivered to the host as an ordinary messageand they reply — EzyFlat does not schedule, confirm or guarantee any viewing. Booking requests are not currently offered. Unless expressly stated otherwise, we are not the owner, landlord, tenant, broker, property manager, guarantor or a party to any residential agreement. The accommodation agreement is made solely between the host and the person seeking accommodation.

EzyFlat does not collect or hold rent or tenancy deposits. Those amounts are agreed and paid directly between users. Any fee payable to EzyFlat will be displayed separately through an authorised EzyFlat checkout.

3. Limited checks and no guarantee

We may request declarations or documents and perform limited automated or manual checks. A “Host authority declared” label means only that the host made that declaration; it does not mean we verified legal title or the lawfulness of the rental. We do not guarantee any user’s identity, honesty, solvency, authority, conduct or compatibility, or any property’s existence, availability, legality, condition, safety or accuracy.

4. Accounts and security

• Provide accurate, complete and current information and do not impersonate another person.
• Protect your password, devices and sign-in methods.
• Do not sell, transfer or share your account without permission.
• Notify us promptly of suspected unauthorised access.

5. Host responsibilities

A host must own the accommodation or hold clear, current and legally sufficient authority to advertise and make it available. Listings must be truthful and current and disclose material information including price, deposit, bills, availability, room type, shared facilities, rules, restrictions and known material risks or defects. The host remains responsible for legality, safety, habitability and all required declarations, licences, certificates and taxes.

6. Guest responsibilities

Before signing or paying, independently verify the host’s identity and authority, the property, exact address, condition, terms and written agreement. Never pay because someone claims EzyFlat guarantees the listing or transaction.

7. User content

You retain ownership of your content. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, technically adapt and display it only to operate, secure and promote the relevant listing or Platform. You confirm that you hold all necessary rights and permissions, including permission from identifiable people shown in photos.

8. Prohibited use

• Fraud, false or misleading listings, impersonation or unlawful activity.
• Harassment, threats, hate, abuse, exploitation or unlawful discrimination.
• Scraping, bulk data collection, spam, malware or bypassing security controls.
• Publishing another person’s personal data without a lawful basis or permission.
• Claiming EzyFlat guarantees, insures or legally verifies a property or user.

9. Reporting, moderation and appeals

Report a specific listing, profile or message through [ADD REPORTING URL/FORM] or[LEGAL EMAIL]. Identify the content and explain the reason. We may review, restrict, hide or remove content and suspend accounts where reasonably necessary for safety, fraud prevention, legal compliance or enforcement of these Terms. Where required, we will explain the decision and the available internal appeal route at [APPEALS EMAIL].

10. Addresses, communications and personal data

Anonymous visitors see an approximate location. Under the current product, signed-in users may receive the exact address. [DECISION: confirm whether exact addresses remain visible to every signed-in user or only after a host accepts a request]. Addresses and contact details may be used only for a genuine accommodation enquiry, not for publication, marketing, harassment or surveillance. See our Privacy Policy.

11. Requests, payments and third-party services

A request or acceptance inside the Platform does not replace a written accommodation agreement and does not guarantee payment or handover. Future subscriptions, promoted listings or partner services will have additional terms shown before purchase. Cleaning, moving or similar providers will be identified as the contracting suppliers unless checkout expressly states that EzyFlat supplies the service.

12. Availability and changes

We may modify, interrupt or restrict features for maintenance, security, legal or operational reasons. We do not promise uninterrupted or error-free availability, without limiting rights that cannot lawfully be excluded.

13. Liability

To the fullest extent permitted by law, we are not responsible for users’ acts or omissions, property condition, losses arising from an agreement between users, or indirect and unforeseeable loss. Nothing excludes liability for fraud, gross negligence, death or personal injury caused by our fault, data-protection breaches, or any liability that cannot lawfully be excluded.

[LEGAL REVIEW: add a lawful financial liability cap for business users, if appropriate]

14. Suspension, closure and retention

You may close your account in settings. We may restrict or terminate access for serious or repeated breach, fraud, safety risk, non-payment or legal obligation. Some information may be retained where required for tax, accounting, evidence, claims, compliance or fraud-prevention purposes, as explained in the Privacy Policy.

15. Changes to these Terms

We will publish the updated version and date. We will provide reasonable advance notice of material changes affecting existing users unless an urgent legal or security change requires earlier effect.

16. Governing law and disputes

Contact [SUPPORT EMAIL] first. These Terms are governed by Greek law, without depriving consumers of mandatory protections of their habitual residence. Consumers may use any court permitted by applicable law. For business users, the courts of [ATHENS OR OTHER REGISTERED SEAT — COUNSEL TO CONFIRM] have exclusive jurisdiction.

[ADD competent Greek alternative dispute-resolution body if participation or disclosure is required]

17. General

If a provision is invalid, the remainder continues. Failure to enforce a right is not a waiver. These Terms and incorporated policies form the agreement for the Platform. [LEGAL DECISION: specify which language version prevails if the texts differ].